A Service Close Involves Which of the Following

Close expense accounts to Income Summary. Which of the following service desk organizational structures are described in service operation.

Lesson 1 11 Lesson Mutt Club

Marketing finance and human resources C.

. Software as a Service also known as SaaS is essentially a web platform that provides users access to cloud computing on a subscription basis. 1 3 and 4 only D. A quality loss function utilizes all of the following costs except the cost of scrap and repair the cost of customer dissatisfaction inspection warranty and service costs sales costs costs to society 36.

Improving the quality of the decision model used c. Which of the following is a measure of how closely a product or service meets the specifications. Encouraging a customer to view a purchase decision as a choice between two items.

Local service desk 2. IT help desk 4. Can be used when a customer has clearly indicated positive feelings about a purchase.

Human resources marketing and operations ANSWER. Costs and risks are what services help to manage. Income Summary is a temporary account used during the closing process.

A service is a means of delivering value to customers. Which one of the following activities is part. The popular trend among companies today to find customers and keep them satisfied.

A It involves the implementation of the policies from Information Security Management b It is applied to any facet of service management that needs to be closely managed and that can be automated c It allows users to make use of IT services data or other assets d It ensures that access to services is available at the times that were agreed upon. Assurance services involves all the following except. Which of the following is the least likely decision to be made by Operations Managers.

Virtual service desk 3. Service firms often find themselves in a three-cornered fight between A. Engineering production and accounting B.

Which of the following is the broadest and most inclusive concept. Software as a Service. Whether you provide sports gear or pedicures the reason your organizations exists is to deliver quality services that.

2 3 and 4 only C. Improving the relevance of information d. Instead of purchasing the solution one time as if it would be a product the software is delivered continuously like a.

1 2 and 4 only B. Implementing a system that improves the processing of information. Customer frustration resulting from receiving poor service is most similar to A.

Close revenue accounts to Income Summary. Selecting the location and layout of a facility. Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services.

Improving the quality of information for decision purposes b. First the balances in all the revenue accounts are transferred to Income Summary. 1 2 and 3 only.

Operations accounting and marketing. At the heart of ITIL is Service Management. Service providers need capabilities to deliver services but it isnt what they deliver.

The closing process involves four steps to make that happen. Key Concepts of Service Management in ITIL 4. Follow the sun A.

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